Creative Ops Change Management - Paul Nicholson's Lessons from 20+ Yrs at Showtime Networks (EP. 05)
Joining us is Paul Nicholson who just wrapped up 20+ years with Showtime Networks, a prominent American premium television network known for its wide array of original programming, movies, documentaries, and sports.
This episode dives into Paul's approach to implementing change to reduce friction in creative workflows. Learn about his 'Product Release' strategy for change, when and how to gather team input, the science and art (or is that experience-based instinct) for how to prioritize changes, how and why to sell change up the org chart, packaging change into mini releases, and measuring progress and impact along the way. All that and more.
Timeline
06:36 Purpose of creative operations?
07:57 How does removing friction help?
09:36 Your change management definition and approach?
12:27 Distinguishing innovation and change?
13:48 Differentiating between incremental change and innovation?
15:00 Facilitating 'what's next?' discussions?
17:06 Approach to listening for friction?
18:36 Process for big changes?
21:45 Selling changes to executives?
23:33 Deciding when to make changes?
27:00 Involving people in design process?
28:57 Design process before executive pitch?
34:48 Balancing priorities from feedback?
39:09 Rollout process for changes?
42:36 Measuring change implementation success?
47:51 Using metrics in change management?
53:06 Thoughts on AI and change management?
Connect
Companion Newsletter: sign up at https://creativeops.fm/newsletter
Follow Today's Guest: Paul Nicholson
Follow Me, Your Host: Nish Patel on LinkedIn